Refund Policy
We want you to be satisfied with your InvoiceDen subscription. If you're not happy, we're here to help.
14-Day Money-Back Guarantee
If you're a first-time subscriber to InvoiceDen Professional or Business, you may request a full refund within 14 days of your initial purchase. No questions asked.
After 14 Days
Refunds are not available after the 14-day guarantee period has ended. You may cancel your subscription at any time to prevent future charges, but no partial refunds will be issued for unused time in the current billing period.
Renewals
Subscription renewals are non-refundable. You may cancel before your renewal date to avoid being charged for the next period.
How to Request a Refund
To request a refund, please contact us at support@invoiceden.net.
Processing Time
Approved refunds will be processed within 5-10 business days and credited to your original payment method.
What to include in a refund request
To help us review your request quickly, include the checkout email address, the plan name, the approximate purchase date, and a short explanation of the issue. Please do not include private invoice content, client records, tax IDs, card numbers, or bank details in the message.
Plan changes and local drafts
Refunds and plan changes do not remove drafts stored in your browser. Local drafts remain on the device where they were created unless you clear browser storage or delete them from the drafts page. If you need a copy before changing plans, export a draft backup from the drafts manager.